FAQ

 

 

What is NeroKwik?

NeroKwik is a cross-platform app that gathers all your photos from different sources into one single gallery. Just connect your devices, social media accounts and cloud storage services with NeroKwik to view and access those treasured moments at anytime and anywhere.  Now you can create stunning custom photo albums and share them instantly from any device.

 

How is NeroKwik different from other photo sharing apps?

NeroKwik is the only cross-platform photo gallery app that allows you to consolidate all your photos to one intuitive single gallery. Your photos are displayed in a visual Tapestry with a timeline browser that makes them easy to find. It allows you to create custom photo albums called tapestries with just a few taps and drags. Instantly share a single photo or a tapestry. It gives you visual feedback on the photos your friends and family like the most. And it’s the only one that lets you keep your photos where they already are.

 

What are NeroKwik’s key benefits?

NeroKwik was developed to address three problems people face when trying to access, view and share their photos.

With photos stored in so many places, you don’t always have the desired picture with you when you want it. NeroKwik automatically connects all your devices and services so you have all your photos all the time.
Even in cases when you have access to all your photos it is often difficult to find a particular one you want. NeroKwik’s easy-to-use photo gallery interface displays photos in a timeline and increases the size of more meaningful photos so that you are able to find the photo you want with just a glance. The joy of sharing photos is receiving feedback. With NeroKwik, the photos your friends and family like most are larger so you are able to see right away their input.

 

Is NeroKwik another cloud storage service?

No. While NeroKwik stores a catalog containing the metadata and thumbnails of your content in the cloud, the original photos remain on whatever device you have them stored.

 

Where can I get NeroKwik?

NeroKwik is available for most leading mobile phone, tablets and Windows 8 devices. If you own an iPhone, iPod touch or iPad simply download the app from the Apple App Store. If you own an Android device you can get the app from the Google Play Store. Additionally, a Kindle Fire version is available from the Amazon App Store, a NOOK version is available from NOOK App Store and Windows 8 version is available from Windows Store.

 

How does NeroKwik work?

NeroKwik keeps an up-to-date catalog of all of the photos on the various devices and online services you have connected to it. This catalog is stored in the cloud and it contains metadata and thumbnails of your content. The originals stay wherever they already are, but are now viewable to you on any device.

 

How do I get started with NeroKwik?

Start by simply downloading the free app from the Apple App Store, Google Play Store, Amazon App, NOOK App Store or Windows Store. Do this for all the devices you would like to connect. Launch the app and create an account with your email address and a password. NeroKwik will automatically find and catalog all your photos from your device. Tap the photo icon on the top left of the screen and click the Settings icon next to your email address to connect your Facebook, Google+ and SugarSync accounts. All your photos are now available for viewing and sharing no matter where you go or what device you have with you.

 

What is a Tapestry?

Tapestry is the name of the NeroKwik photo album interface in which photos are viewed and shared. Photos that have greater meaning to you or are liked by your friends and family are automatically larger, so you can find them more quickly. You are also able to create new Tapestries that you can save and share with others. In addition to being fun to create, Tapestries are also more fun to view as they allow you to tell a story.

 

How do I create a Tapestry?

NeroKwik automatically creates a main Tapestry of all the photos associated with your account. To create custom Tapestries, simply tap a photo and hold it for a second. After it’s highlighted, tap any other photos you want to add to the Tapestry. When you’re done, tap the Tapestry icon in the top right corner and select whether you want to add the photos to a new Tapestry or an existing one. Choose an existing Tapestry from the list or type in a name for your new Tapestry. To see a list of all your Tapestries, just tap the Photos icon in the upper left corner of the main screen.

 

How do I share a Tapestry?

Tap the Share icon and choose how you would like to share it. Email it, text it, Facebook, Google+ it – it’s up to you.

 

Can I share Tapestries with people who don’t have a NeroKwik account?

Yes, to view a shared Tapestry all your friends and family need is Internet access and a web browser.

 

Can I share Tapestries with people who don’t have an Android phone or tablet?

Yes, your friends and family can use any device that has Internet access and can browse the web.

 

What can I do with the free version of NeroKwik?

The free version lets you connect two mobile devices and your online services. You can use NeroKwik to:

Instantly access all your photos – including those you’ve posted on Facebook and Google+ and stored on SugarSync cloud storage
Create stunning custom photo album called “Tapestries” with just a few taps and drags
Share Tapestries privately with friends and family via email or publicly by posting on Facebook or Google+
Update shared Tapestries automatically when adding or removing photos
Quickly find the photos you want at a glance using an intuitive, easy-to-use interface

 

How can I get help with NeroKwik?

Click the “Contact Us” link on www.nerokwik.com and ask a question or send us your feedback using the online form. We’ll reply to you promptly.

 

I am having difficulty creating a NeroKwik account, what should I do?

NeroKwik’s sign up process was set up to make it easy for existing Nero customers to create an account. Just sign in using the same email address and password that you use to sign in to your existing Nero account(s) (i.e. My Nero, Nero Kwik Media, etc.).

If you try to sign in to NeroKwik using an email address associated with a Nero account and use a different password, you will get a notice that an account already exists.

At this point, either sign in using your email address and the password you use to log in to your Nero account(s). Or, if you have forgotten this password, reset it using Nero Account Settings on My Nero.

Once reset, log in to NeroKwik with your email address and new password.

 

How secure is NeroKwik?

All your thumbnails and catalog information are stored on highly secured servers after being transmitted over encrypted connections. Your original photos always remain wherever you already keep them.

 

How private are my photos on NeroKwik?

You are always in full control of your privacy. When connecting your account(s) to NeroKwik, you’ll be asked to allow a specific set of permissions, for example access to your photos. Such permissions can be revoked at any given time in the profile settings of Facebook and Google+.

NeroKwik cannot access your Facebook or Google+ passwords, they are not stored on NeroKwik servers and cannot be recovered using NeroKwik.

NeroKwik uses OAuth (http://en.wikipedia.org/wiki/OAuth), a secure and widely used mechanism to connect to Facebook or Google+ accounts. Your credentials are only transferred between your device and Facebook or Google+.

 

How does privacy work?

Your photos are as private or public as you make them. You are able to share via email with just one individual or post them to Facebook for all your friends and family to see. It’s your choice.

 

What devices and online services can I connect to NeroKwik?

One of the cool things about NeroKwik is that it works across the majority of mobile operating systems and online services. Currently you can connect your iPhone, iPad, iPod Touch, Kindle Fire, Android tablet, Android smartphone, Windows 8 devices, Facebook and Google+ account to NeroKwik. We are constantly adding more devices and services to offer you even more photo freedom.

 

When will NeroKwik light client available for Windows 7 or Windows Vista?

In August 2013.

 

Can I download photos from NeroKwik?

The beauty of NeroKwik is that you are able to view and share your photos from any device without having to store them locally.

 

How can I get higher resolution photos in NeroKwik?

This will be available in the premium version that is coming soon.

 

What data is collected with crash reports?
You can help us building a better product by transmitting a crash report in case NeroKwik runs into a problem on your device.
NeroKwik uses HockeySDK to identify problems and will ask you to transmit the following non-personal data to hockeyapp in the event of a crash:

  • Device manufacturer and type, CPU architecture, and version of the operating system.
  • Timestamp when the crash happened.

Non personal data that helps us to understand the cause of the problem